WATER UTILITY SOLUTIONS
Modernizing Water Infrastructure in Ulaanbaatar Asia
The Engineering & Consulting division of Veolia partnered with the Ulaanbaatar Water Supply and Sewerage Authority (USUG) in Mongolia to upgrade vertical and linear asset management, improving infrastructure longevity and operational efficiency, in alignment with international industry standards.
Needs Assessment & CMMS Procurement
Assessed existing utility practices and defined technical specifications for digital system procurement
Policy & Plan Formulation
Developed an Asset Management Policy and a data-driven, risk-based Asset Management Plan
Capacity Building & Training
Delivered targeted training to strengthen workforce capability
Operational Highlights
What are the key achievements?
We delivered technical expertise and operational support to strengthen resilience and institutional stability.
THE CHALLENGE
Modernising Utility Infrastructure Management
USUG managed a growing asset base while maintaining the reliability and performance of its water supply and sewerage systems. It needed to move from reactive maintenance to a structured, performance-led approach. This required a full assessment of existing asset management practices, service levels, and digital readiness. The transition also demanded lifecycle management policies, risk-based prioritisation tools, and integration of digital maintenance systems, supported by specialist external expertise to drive organisational change and align processes with international best practice.
THE SOLUTION
Strategic Asset Management Framework
The Engineering & Consulting division of Veolia delivered a one-year technical assistance programme to strengthen USUG’s asset management capability. The programme included a detailed needs assessment, clarification of stakeholder roles, and preparation of procurement and implementation processes for a Computerised Maintenance Management System (CMMS). The team developed an Asset Management Policy and a data-driven Asset Management Plan incorporating asset hierarchies, risk-based prioritisation tools, and defined financial governance rules. Ongoing technical support and structured training enabled staff to embed planned, proactive maintenance into daily operations.
VALUE PROPOSITION
Why choose Veolia as your Strategic Asset Management Partner
The partnership equipped USUG with a resilient and adaptable asset management framework, improving system performance and long-term asset sustainability. Integrated technical support strengthened operational delivery and institutional capability, enabling the utility to meet governance objectives while improving workforce competence, regulatory compliance, and service reliability.
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